Symantec Corporation
Network Enterprise Technologies
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Business
Founded in 1982, Symantec Corporation helps make users productive and keep their computers safe and reliable anywhere and anytime. Symantec offers a broad range of solutions and is acclaimed as a leader in both customer satisfaction and product brand recognition. The company is focused on addressing customer needs in three main application areas: the Norton product line of anti-virus and PC-assistance products; the pcANYWHERE , WinFax and ACT! product lines that cater to remote user productivity; and the Cafe product lines in Internet development tools. Customers consist of corporations, government agencies, higher education institutions, small offices and home offices, and individual users throughout North America, Europe, Asia/Pacific and Latin America.
Financial
Symantec has been a public company since 1989. The company’s stock is traded on the Nasdaq National Market System under the
symbol SYMC and on the Toronto Stock Exchange under the symbol DE. For the fiscal year ended March 31, 1996, Symantec posted
total revenue of $445.4 million.
Employees and Facilities
As of March 1997, Symantec employed more than 2,000 people worldwide. Corporate headquarters are located at 10201 Torre
Avenue, Cupertino, CA 95014-2132. The main phone number is (408) 253-9600, and the fax number is (408) 252-4694. Symantec’s
World Wide Web and FTP server, for information and technical support, can be accessed at www.symantec.com.
Symantec is committed to providing a local presence and localized products in key markets throughout the world as part of its
strategy for global software success. The company maintains regional headquarters in Leiden, The Netherlands; Sydney, Australia;
and Tokyo, Japan. The company has manufacturing facilities in Sunnyvale, California; and Dublin, Ireland. Sales and support offices
are located in more than 30 major cities throughout the United States and internationally including: the regional headquarters, as
well as Toronto, Canada; Dusseldorf, Germany; Ottoberg, Switzerland; Moscow, Russia; Stockholm, Sweden; Paris, France; Milan, Italy;
Maidenhead, United Kingdom; Sao Paulo, Brazil; Mexico City, Mexico; Singapore; Hong Kong; Taipei, Taiwan; Seoul, Republic of Korea;
Melbourne, Australia, and Auckland, New Zealand. Symantec supports its customer base from a consolidated technical support
organization with locations in Eugene, Oregon; Toronto, Canada; Sydney, Australia; Tokyo, Japan; and Leiden, The Netherlands.
Sales and Distribution
Having products in more than 3,100 stores in the United States alone, Symantec maintains a strong presence in retail and value-added
distributing. The company has established relationships with major distribution partners, corporate resellers, mail order firms, and
retail dealer chains and outlets worldwide.
In addition to retail sales, Symantec utilizes a corporate salesforce composed of experienced professionals who develop long-term
relationships with major accounts. Global marketing efforts are tailored to local markets.
Symantec also maintains an Enterprise Alliance Program designed for Value Added Resellers (VARs) and Strategic Systems Integrators
who are qualified to sell to customers in the corporate, government, and enterprise markets. In addition, the company administers a
Value Channel Program for small to medium-sized VARs and has ACT! Certified Consultants contributing sales of its ACT! contact
management product. Symantec regards these partners as an important channel that complements the company’s corporate salesforce.
The company has completed more than 6,000 corporate site licenses to date worldwide.
Support
Symantec's product support program provides a wide variety of free and fee-based technical support services to its customers. Symantec provides its customers with free support via electronic and automated services as well as 90 days free telephone support for selected products. In August 1996, Symantec introduced LiveUpdate, which provides free, instant access to on-line updates, enhancements, support tips and other useful information for selected products. In addition, Symantec offers both domestic individual users and domestic corporate customers a variety of fee-based options designed to meet their technical support requirements.
Symantec and the Evolving Software Market
Change has always been the hallmark of the PC industry. Today, however, the industry is in the midst of a truly major transformation.
The confluence of powerful advances in communications, more capable and less expensive hardware, and sophisticated software
technology is enabling users at every level to take control of their computing environments. Several developments are contributing to
the building of this new technological landscape.
Expansion to New Markets: For the first time, the PC has become accessible—friendly, almost—to novice users buying the
machine in record numbers for home use. In fulfilling one of its original promises as a useful household tool for work, recreation,
and learning, the PC is becoming increasingly accepted among people who would have otherwise never considered purchasing one.
These users require both a higher level of support and a finely tuned, functioning system that allows them to focus on the task at hand,
and not on the computer. Symantec plays an important role to play with these consumers by providing software that makes their
applications faster and easier to use, and that automatically protects their data from corruption and loss. The result is an environment
in which users feel more comfortable with, and in better control of, their new computing experiences.
Communications: With the advent of new and powerful communications capabilities, the PC is becoming a tool that genuinely
enables the sharing of information and ideas. Both within an organization and without, users are discovering that it is now easier to
conduct their work in virtual groups, resulting in economies and efficiencies that were not possible before. Telecommuters, for
example, are increasingly relying on Symantec communications software for such applications as sophisticated computer faxing and
telephony, full-featured contact management software, and remote-computing tools for file access across multiple environments and
technologies.
More Powerful Systems: The transition to new, more robust 32-bit operating systems such as Windows 95 and Windows NT
marks another trend in the industry’s current transformation. These industrial-strength platforms are generally considered to be the
first that truly deliver the power and promise of personal computing. By handling today’s more complex applications and increasing
information loads, 32-bit systems make it easier for users to control their systems and work productively. To that end, Symantec offers
a range of utilities that complements and enhances these operating systems, such as virus protection (including over the Internet) and
data recovery, disk analysis and repair, and file monitoring and management.
The Internet: The growth of the Internet, and its in-house counterpart the intranet, has been largely responsible for a new
direction in computing. With users now able to access a virtual universe of resources via the World Wide Web, there is an increasing
demand for developers and Web-page designers to deliver new and better ways to enrich this experience. Symantec’s visual Java
development and debugging tools facilitate this by allowing programmers to easily create applications that add interactivity to their
Web pages.
In addition, this new level of online activity has changed the way companies look at software development and distribution. Now,
Symantec offers faster updates and bug fixes, beta versions and patch downloads, and even limited free trials of full-featured
applications on its Web site. Symantec’s experience in software distribution over networks has provided valuable expertise in the
company’s efforts to develop the next generation of Internet, and Internet-enabled products.
Products
Symantec's products, comprising both application software and system software, are currently organized into the following three major product groups: Remote Productivity Solutions,
Security and Assistance and Internet Tools.
Remote Productivity Solutions
The Remote Productivity Solutions business is focused on helping remote professionals remain productive-anytime, anywhere. This business unit focuses on customer needs to access information, applications and data from any location.
ACT! is an easy-to-use contact database with a graphical activity schedule, a full-featured word processor that links Microsoft Word and WordPerfect and a report generator. ACT! manages and integrates a user's contacts, calendar and communication through the use of integrated e-mail messaging. In addition, it has a drag-and-drop to link any file
to any contact. ACT! runs on the Windows, Windows 95, Windows NT, MS-DOS, Macintosh, Newton, Psion, Lotus Notes and palmtop operating systems.
WinFax PRO allows users to send, receive and manage faxes. WinFax PRO provides background faxing, which allows users to continue working on other applications while sending a fax via the Internet or any fax machine in the world. WinFax PRO also provides enhanced file compression, which increases the speed at which faxes are transmitted. Other features
include "Delrina Pager," which allows a computer to page a user to alert him or her of incoming voice and fax messages and "call identify," which allows a user to view the incoming
fax or phone number on the user's computer screen before answering the phone. In addition, WinFax PRO for Networks offers comprehensive support for the most common e-mail
packages, enabling users to receive faxes directly to their e-mail address. It also uses Symantec's LiveUpdate to download and install the latest free updates. WinFax PRO runs on the WinFax PRO runs on the Windows, Windows 95 and Windows NT operating systems.
pcANYWHERE offers reliable, fast and flexible PC-to-PC remote computing via serial or modem connection. pcANYWHERE lets the user remotely control one PC from the keyboard of another PC. The offsite remote PC, laptop or PC terminal controls the operation of the distant host PC. The software allows the user to run any MS-DOS, Windows, Windows 95, Windows NT or Windows CE application remotely, transfer files and perform other data operations. In
addition to allowing a remote user to run a distant PC, pcANYWHERE optionally allows users at the host (distant) machine to view the operations being conducted from the
remote site. This makes pcANYWHERE ideal for support of users as a remote helpdesk function for both problem solving and application training.
Security and Assistance
The Security and Assistance business is dedicated to being indispensable to customers' daily use of computers by increasing productivity and keeping computers safe and reliable.
Norton AntiVirus/Symantec AntiVirus for Macintosh (SAM) are programs for the protection, detection and elimination of computer viruses under the MS-DOS, Windows, Windows
95, Windows NT, Macintosh, Power Macintosh and OS/2 operating systems. They provide virus protection, detection and repair capability, recognize virus-like behavior and pre-vent
most known or unknown viruses from infecting a system. They detect viruses and disinfect infected files and disks during normal computer use. They also detect and disinfect floppy boot-track viruses, stealth and encrypted viruses and remove active viruses from memory. They are designed to prevent viruses with a unique, comprehensive, multi-layered line of defense that combines scanning, virus sensing and inoculation. They also use Symantec's LiveUpdate to download and install the latest free updates.
Norton Your Eyes Only offers comprehensive 32-bit security designed specifically for the Windows 95 operating system, "on-the-fly" automatic encryption using RSA Data Security, Inc.'s public key encryption technology, optional access control during boot-up to prevent unauthorized access to data on the hard disk and configurable automatic time-out
blanking of the screen if the computer system is idle for a specified period of time. The administrator version provides configuration, distribution and management for an entire
network from a central location.
Norton Utilities are a set of "tools" designed to address the system-level operations of the MS-DOS, Windows, Windows 95, Windows NT, Macintosh and Power Macintosh operating systems. Norton Utilities provides disk and data recovery, security, performance optimization, system and .ini-file monitoring and preventive maintenance functions. The Norton Utilities can restore the structure of a disk and files under certain conditions and can also provide for file defragmentation, system operation information, file unerasing and other file and system operation improvements. It also uses Symantec's LiveUpdate to download and install the latest free updates.
Healthy PC.com is an Internet site operated by Ziff-Davis' ZDNet division that consists of two separate services which include a free advice and consultation area maintained by ZDNet and the Healthy PC.com Health Club, a subscription based membership service which provides access to Symantec's AntiVirus, disk repair and LiveUpdate software. Healthy PC.com runs on the MS-DOS, Windows, Windows 95 and Windows NT operating systems.
CrashGuard allows users to unfreeze most applications using the familiar Ctrl-Alt-Del keystroke combination, even when the system is hung or otherwise not responding. This program notifies you when a crash has been intercepted and provides a recommendation for fixing the crash. It also uses Symantec's LiveUpdate to download and install the latest free updates. CrashGuard runs on the Windows 95 and Windows NT operating systems.
Internet Tools
Symantec Café features a native Java compiler that allows the building of Java programs. It provides a Class Browser, an introduction to Java programming book and over 35 sample applets that help developers get started quickly using Java in their Web pages. In addition, Symantec Café provides a fully integrated graphical debugger for Java, allowing developers to do source level debugging of their Java standalone applications or applets that are embedded inside an HTML Web page. This product runs on the Windows 95, Windows NT, Macintosh and Power Macintosh operating systems.
Visual Café provides developers with a fast and productive visual programming environment for creating Java applets and applications. It includes many application components like buttons, text boxes and dialog boxes to create your own templates to reuse on future projects. In addition, it provides drag-and-drop visual programming for quick application
development with minimal coding as well as a powerful, integrated graphical debugger to quickly debug applications at the source level. This product runs on the Windows 95, Windows
NT, Macintosh and Power Macintosh operating systems.
Visual Café PRO provides the complete Visual Café Java Rapid Application environment as well as the tools to create database applets and applications to allow the user to build Web pages with interactive database links in one complete, fully integrated environment. It represents data structures graphically and uses wizards to instantly create dialogs and applications (including master/detail joins) with live connections to database tables. This product runs on the Windows 95, Windows NT, Macintosh and Power Macintosh
operating systems.
Visual Page allows business users to create documents on a Web page for other people to access. Visual Page provides the user with a "Standard" Word Processor Toolbar with easy to use features to change type face sizes, align text and set styles. It also contains a Site Window which allows easy link setup and shows all pages, anchors and images in one convenient window. Other features include support for Java Applets, Netscape plug-ins and embedded Quicktime movies as well as an interface to support Apple Java Virtual Machine (VM)
to make Java applets "alive". This product runs on the Windows 95, Windows NT, Macintosh and Power Macintosh operating systems.
Company Milestones
- 1982
- Symantec founded by Dr. Gary Hendrix, a leading expert in artificial intelligence and natural language processing.
- 1984
- C&E Software acquired Symantec.
- 1985
- Release of Q&A, flat-file database and word processing software for the IBM PC; formation of Turner Hall Publishing
division for third-party software.
- 1987
- Acquired three software companies: Breakthrough Software (developer of TimeLine project management program for the
IBM PC) in January; Living Videotext (developer of ThinkTank, the predecessor of MORE presentation ../graphics software
for the Macintosh, and GrandView information management software for the IBM PC) in July; and THINK Technologies
(developer of THINK C and THINK Pascal programming languages for the Macintosh) September. Also developed InBox,
an electronic mail system sold to Sun Microsystems in 1988.
- 1989
- Completed initial public offering on Nasdaq, (SYMC).
- 1990
- Symantec merged with Peter Norton Computing, Inc. (September), the market leader in PC utilities. Shipped Norton
Utilities 5.0 and Norton AntiVirus 1.0. Opened first international office in Sydney, Australia.
- 1991
- Acquired Leonard Development Group (August), developer of GreatWorks integrated software for the Macintosh; Zortech,
Inc. (August), developer of cross-platform C++ compilers; and Dynamic Microprocessor Associates, Inc. (August),
developer of pcANYWHERE remote access software for the IBM PC. Launched European manufacturing facility at Dublin,
Ireland. Released Norton Utilities for the Macintosh and Norton Desktop for Windows.
- 1992
- Acquired four companies: Symantec U.K. (April), exclusive distributor of Symantec products in the United Kingdom; The
Whitewater Group (September), developer of object-oriented programming tools and class libraries; Multiscope, Inc.
(September), developer of debuggers for Windows, DOS and OS/2; and Certus International Corporation
(November), developer of security and anti-virus software for the PC. Shipped software to destroy Michelangelo virus,
introduced Time Line 1.0 for Windows, announced network installation for Macintosh utilities.
- 1993
- Acquired two companies: Contact Software International, Inc. (June), developer of ACT! contact management software;
and Fifth Generation Systems, Inc. (October), developer of FastBack, Safe, DiskLock, and other utility software. Also
acquired Net Distributor Pro and other technology from Trik, Inc. (December) and technology for developing
client/server architecture and tools from DataEase International, Inc. (December). Announced Norton Administrator for
Networks 1.0. Expanded remote communications capabilities with Norton pcANYWHERE 1.0 for Windows, shipped first
native C++ for the Macintosh, announced enterprise-wide anti-virus protection with Norton AntiVirus for Netware.
Opened new customer service facility in Eugene, Oregon.
- 1994
- Acquired SLR Systems, Inc.(May), a leading developer of third-party development products and Central Point Software,
Inc.(June), a leading developer of desktop utility and network management software. Symantec also acquired Intec
Systems, Inc. (August), a developer of enterprise-wide mobile computing platforms. Announced expanded product
strategy to address the specific needs of large enterprises with new development, utility, and productivity application
products. Announced and shipped Enterprise Developer 1.0. Announced Enterprise Alliance Program, announced plans
to expand product line with utilities for Windows 95, and provided remote access to PCs, LANs, and WANs with Norton
pcANYWHERE 2.0 for Windows. Established a Japanese subsidiary in Tokyo. Shipped Norton Utilities 8.0, ACT! for
Windows, Macintosh computers and HP Palmtops, and a series of utilities for the Power Macintosh.
- 1995
- The company shipped ACT! Mobile Link, Norton Enterprise Backup and a complete new generation of application
development tools, including Enterprise Developer 2.0, Symantec C++ 7.0 for Windows, and Symantec C++ 8.0 for
Power Macintosh. Completed the Central Point integration into the Peter Norton Computing Group. Formed and spun-off
Timeline Solutions subsidiary. Announced Norton Desktop Administrator 1.0 and shipped NAN 2.0. Announced and
shipped Norton Utilities, Norton AntiVirus, and Norton Navigator for Windows 95. Announced a definitive agreement to
merge with Delrina Corporation. Completed the acquisition of Delrina Corporation.
- 1996
- Announced and shipped Suitcase 3.0. Announced ACT! for Newton, Norton Utilities on CD-ROM, FormFlow 2.0, Norton
Administrator for Networks (NAN 2.5), and the Norton File Manager Preview Edition for Windows NT. The company also
announced its new online press center that is designed to meet the information needs of the editorial and market analyst
communities. Announced and shipped Symantec Café for the Java development environment. Announced a definitive
agreement to acquire Fast Track, Inc. Delivered detection and repair of the Word Macro virus as well as a detection tool
for the Boza virus. Announced the appointment of Enrique Salem as chief technical officer and Matt DiMaria as vice
president of marketing. Completed the merger with Fast Track, Inc. Announced Norton Your Eyes Only, pcANYWHERE32
v7.5, Exposé and shipped an update for Café Windows. Announced Norton Administrator Suite - Premier Edition, Internet
FastFind, Norton AntiVirus (NAV) 2.0 for Windows 95, Norton AntiVirus (NAV) 2.0 for Windows NT, Symantec AntiVirus for
Macintosh (SAM) 4.5, Healthy PC, Norton Utilities 2.0 for Windows 95 and WinFax PRO 7.5. The company also entered
into relationships with Hewlett-Packard, NetCentric, Netscape, Microsoft, and White Pine.
The company announced and shipped Visual Café Pro and ACT!3.0 for Windows 95 and Windows NT. Norton AntiVirus for
Windows 95 and Windows NT received SECURE Computing’s Checkmark. Announced the Windows NT versions of Norton
Utilities and WinFax Pro. The company also announced that it will open the architecture of WinFax Pro to third party
developers. The company announced Norton Internet Email Gateway.
- 1997
- The company announced Norton Utilities for Windows NT 4.0 and it also won Merisel’s first annual “Best All-Around
Partner” award in the software category. The company previewed ACT! for Notes and trial version of WinFax PRO.
Announced Bloodhound technology, an advanced system for detecting viruses. Announced the appointment of Howard
Bain as Vice President of worldwide operations and CFO. Offered Norton Secret Stuff free via the company’s website.
Announced the opening of the Symantec AntiVirus Research Center News Bureau, pcANYWHERE CE and that the company
had settled its trade secret dispute with Borland. Signed a nonbinding letter of intent to sale its Networking Business Unit
to Hewlett Packard. Announced WinFax PRO 8.0 and that it has shipped Norton AntiVirus for Internet Email Gateways.
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